Visa, Master and American express Card payments are processed through an online payment gateway system. You need not worry about your card information falling into the wrong hands because your bank will authorize the card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction.
In fact, transacting online with a credit card at the Website is even safer than using a credit card at a restaurant because we do not retain your credit card information. You can be assured that diapay.co.in offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure. If the payment on the credit card is declined for some reason, alternate payment instructions must be received by diapay.co.in 72 hours prior to the time of departure; else, the order is liable to be cancelled.
diapay.co.in charges a service fee on all domestic airline bookings. In case of cancellation of booking, this fee is non-refundable.
You should not take any action based on information on the Website until you have received a confirmation of your transaction. In case of confirmations to be received by email, if you do not receive a confirmation of your purchase/transaction within the stipulated time period, first look into your "spam" or "junk" folder to verify that it has not been misdirected, and if still not found, please contact our customer care.
Electronic Tickets ("e-Tickets")
What is an e-Ticket?
An e-Ticket is a paperless electronic document with a unique confirmation number given to passengers in place of a paper ticket. Passengers are required to produce the unique confirmation number at the airport airline counter to claim the e-Ticket.
Your e-Ticket details will be sent to your email address provided by you at the time of making the payment for your booking. In case you do not have an email address, the details will be given to you over the phone. If you do not receive your e-ticket within 8 hours of making your booking on diapay.co.in, please email us at firstname.lastname@example.org diapay.co.in Online Pvt. Ltd. shall not be liable if customers do not comply with this requirement. Is it necessary to show my diapay.co.in Reference Number Confirmation email at the airport check-in counter of the airline? It is not mandatory to show your diapay.co.in Reference Number Confirmation email. In case you are not carrying the diapay.co.in Reference Number Confirmation email, you will need to show a photographic identity proof (passport, driver's license etc.) at the airport check-in counter of the airline. However, it is advisable that you carry your diapay.co.in Reference Number Confirmation email and e-Ticket together.
You will need to show your e-Ticket confirmation email and e-Ticket number along with a photographic identity proof (passport, driver's license etc.) at the airport check-in counter of the airline. The airline representative will issue your boarding pass at that time.