You can cancel domestic flight bookings online. Log in to My Bookings, select the relevant booking and click the Cancel button. For online cancellation, diapay.co.in will charge Rs. 300 per person per sector as standard cancellation service charges over and above the airline's own cancellation charge. To amend/cancel your ticket offline, contact diapay.co.in Customer Care at email@example.com For international flight bookings email us at firstname.lastname@example.org. For all offline cancellation of domestic flights a standard charge of Rs. 500 per person per sector , over and above the airline's own cancellation charge will apply. While for international flight bookings a standard fee per person would be charged, over and above the airline's own cancellation charge. For rescheduling of domestic flights, diapay.co.in will charge Rs. 300 per person per sector as standard rescheduling charges. For No-Show of domestic flights, diapay.co.in will charge Rs. 100 per person per sector as standard No-Show charges Please refer to airline specific amendment and cancellation policy while using diapay.co.in Services. You may be required to directly contact the nearest airline office (of the concerned airline) to get your reservation cancelled.
In case of e-Tickets and PTA, the refund shall be processed within 15 - 20 working days from the date of the cancellation request being made. If we have received the payment through a valid credit card, then the same will be refunded to your credit card. Payments made using any other form of payment will be refunded by cheque within a maximum of 30 days from date of receipt of ticket. All refunds shall be processed subject to processing of refunds by the respective airline/service provider. Please note convenience fee charged at the time of booking will not be refundable.
Cancellation and/or amendment of airline tickets shall at all times be subject to fees/charges/levies/payments as may be levied/payable to the relevant airline/carrier in accordance with such relevant airline/carrier cancellation/refund policy. Prior to booking tickets, you must acquaint yourself with the relevant airline/carrier cancellation/refund policy with respect to the ticket to be booked by you. Any cancellation/amendment fees/charges/levies/payments levied by/payable to the relevant airline shall be to your account.
Except to the extent stated in the individual airline/carrier terms and conditions or otherwise applicable to specific tickets booked/issued, cancellation fee are payable as follows. You can cancel domestic flight bookings online. Log in to My Bookings, select the relevant booking and click the Cancel button. For online cancellation, diapay.co.in will charge Rs. 300 per person per sector as standard cancellation charges. To amend/cancel your ticket offline, contact diapay.co.in Customer Care at email@example.com. For all offline cancellation of domestic flights a standard charge of Rs. 500 per person per sector, over and above the airline's own cancellation charge will apply. While for international flight bookings a standard fee of Rs 1000 per person would be charged, over and above the airline's own cancellation charge. The customer must read individual airline specific terms and conditions in order to find out if the ticket proposed to be booked/purchased is subject to any additional cancellation fee or charge and diapay.co.in assumes no liability whatsoever in this regard.
Note: Unless expressly stated otherwise, it is mandatory to contact diapay.co.in for refunds and the airline will route the refund for your tickets booked on the Website, through diapay.co.in. The above mentioned cancellation process and refund processing time may vary. In case of lost or damaged tickets, the refund process cannot be initiated with the airline. Refund would be through cheque or demand draft. In case you avail of the Website's hotel reservation service and are, thereafter, not contactable on the contact details provided in this regard, then the hotel reservation selected by you will stand cancelled and diapay.co.in would not be liable for any charges/expenses incurred by you, either directly or indirectly in this regard.
All sales of Recharge are final and there will be no refund or exchange permitted. Please be advised that You are responsible for the mobile number or DTH account number you purchase Recharge for and all charges that result from those purchases. diapay is not responsible for any purchase of Recharge for an incorrect mobile number or DTH account number.
However, in a case where a transaction has been completed by you on the Site, and money has been charged to your card or bank account but a Recharge has not delivered within 24 hours of your completion of the transaction then you may inform us by sending us an email on firstname.lastname@example.org or posting us a message on the Contac US page. In such a scenario you will be entitled to a full refund. We request you to include in the email the following details - the mobile number or DTH account number, operator name, Recharge value, Transaction date and Order Number (company Name) shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the Recharge then you will be refunded the money within 7 working days from the date of the receipt of your email.
Unused Balance Clause: Any top-up payment / advance payment which is received from retailers / distributors deposit the advance payment to his retail account for, the retailer / distributor does not use the amount for goods & services and he wants his payment to return in this case after one month of deposit, retailer need to give refund request to us, once we will get refund request from the retailer, the balance amount will be refunded within 15 to 20 working days via same source.